Refund Policy
Return & Refund Policy of Harrison & Grace
At Harrison & Grace, we strive to provide high-quality products and a positive shopping experience for all customers. This Return & Refund Policy has been carefully designed to ensure fairness and clarity. Please read the following guidelines carefully before requesting a return or refund.
100% Return Guarantee on New Items
We offer a full return guarantee on all new, non-sale items. This guarantee does not apply to promotional or discounted items. Items purchased on sale are excluded from this return policy.
No Refunds on Sale Items
Items purchased on sale or during promotional events are final sale. These items are not eligible for refunds, returns, or exchanges, including cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for all return shipping costs, including international return shipping if applicable. Harrison & Grace does not reimburse return shipping fees and is not responsible for any costs incurred during the return process. Please refer to our Terms & Conditions for additional details.
Return Request Timeframe
Return requests must be submitted within 30 days of receiving the item. Requests made after this period will not be accepted. Please ensure you contact us within this timeframe to be eligible for a return.
Exchanges on Sale Items
Sale items cannot be exchanged, including exchanges due to sizing issues. We strongly recommend reviewing size charts carefully before placing your order.
100% Guarantee on Defective Items
We offer a full guarantee on defective products. If an item has a manufacturing defect, it may be returned for a full refund or an exchange, based on your preference. Defects must be reported within 30 days of delivery.
Return Process
To initiate a return, please contact our customer support team by email at:
Once your return request is approved, you will receive detailed instructions on how to complete the return process.
Return Form Requirement
Returns submitted without a completed return form will not be processed. Please ensure the return form is included in your package to allow proper handling of your request.
Final Notes
Harrison & Grace is committed to customer satisfaction and fair return handling. By following this Return & Refund Policy, we ensure that all returns are processed efficiently and consistently.
If you have any questions or concerns, please contact our customer service team at:
info@harrisongrace-chs.com